Student Services

Northern Kentucky University offers personalized attention to students in our 100% online programs.

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Technical Support

The Office of Information Technology provides a wide range of services to the NKU community. Technology is a fundamental component of university life and is particularly important to the delivery of instruction and the online learning experience.

The goal of the office is to empower and serve the University community through accessible, collaborative, innovative, and advanced technology solutions that provide an enriching academic experience to our students and to strengthen the ability to educate the public we serve.

If you have problems or questions, contact the IT Help Desk at 859-572-6911 or [email protected]. You can also chat live with the technology support staff. To change a password, visit the password change website.

If you have any questions, please contact our office by calling 859-572-7867 or email [email protected] weekdays from 8:15 a.m. – 4:30 p.m.

IT Help Desk hours are:
Monday – Friday: 7 a.m. to 10 p.m.
Saturday: 8:15 a.m. to 5 p.m.
Sunday: 12:30 p.m. to midnight

IT Help Desk hours may vary during holiday, winter, spring, and summer breaks.


NKU online students have access to the vast resources within the W. Frank Steely Library, which strives to provide the academic community with the information required for intellectual, professional, and personal development.

For assistance with access to library materials, you can chat live with a staff member or call 859-572-5457. You can also fill out an online form with reference questions for a librarian.

Financial Aid

Students are encouraged to work closely with the Office of Student Financial Assistance as they explore options in meeting the costs of an online education.

Please visit our financial aid FAQs for more information or contact us via email at [email protected] or by phone at 859-572-5755.

Graduation Information

Students completing their online degree program should take the following steps prior to graduation:

  1. Submit Application for Degree Candidacy. Complete online via your myNKU account. For step-by-step instructions, see: Quick Reference Guide: How to Apply for Graduation. Also, read through the Graduation Requirement Details and Graduation Checklist.
  2. Submit Program Certification forms for each major, minor, and/or focus to the Office of the Registrar. College of Business majors who have already certified do not need to do so again. Graduate students: Your advisor or program coordinator will submit your Program Certification directly to the Office of Graduate Education.
  3. Pay graduation fee online via myNKU.
  4. Complete Senior Survey after receiving email notification from the Office of Institutional Research. Information is available on the Senior Survey web page.

Undergraduate graduation questions? Contact the Office of the University Registrar at 859-572-5556 or by email at [email protected].

Graduate graduation questions? Contact the Office of Graduate Education at 859-572-6364 or by email at [email protected].


Request Information

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Or call 800-985-7215

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